We will be closed Monday, December 25, 2017 for Christmas and Monday January 1, 2018 for New Years. A Service Technician will be on call for any service related concerns.
We currently have a job opening for a Technician. If interested, please send your resume to firstname.lastname@example.org or fax to 828-536-4510 by Friday, September 29, 2017.
Due to Internet Maintenance, there will be an interruption in service from 12:00 am until approximately 6:00 am on Thursday, June 29, 2017. If you experience problems with your service after this time period, please call Customer Technical Support at 877-802-0475.
From the end of last week, through the weekend, and the rest of this week we will see some satellite sun outages. These satellite sun outages cause some of our channels too drop off for anywhere from 10 to 20 minutes. Most of them happen only once per day in the afternoon or evenings and only once per channel. It is possible that it could also run into this weekend and part of next week. Please have patience as there is nothing we can do about these outages. If you want too know more about what a sun outage is you can go here.
We will be doing needed repairs/maintenance this morning (January 4th) on one of our lines servicing Buladean, Red Hill, Beans Creek, Fork Mountain, Hughes Gap, and all areas in between. We’ll restore service as quickly as possible and apologize for any inconvenience this may cause.
We have been notified that at 6:00 am on October 31, 2016, Pivot TV will cease broadcasting. This will cause us to lose Channels 148 and 348 on the new fiber system. We apologize for any inconvenience this may cause but this was beyond our control.
We have a fiber line that has been cut on the east end of Burnsville that will affect service to the South Toe Area and all areas in the east end of the county as well as multiple locations in Mitchell County. We have Technicians on site working diligently to get service restored as quickly as possible. We apologize for any inconvenience this may cause.
This afternoon crews working on the road construction at Newdale cut our line that serves customers in the Newdale, Arbuckle, and 80 North area. Our Technicians are working diligently on the repairs but these areas may be effected for several hours this afternoon. We apologize for the inconvenience and will return service to normal as soon as possible.
A fiber line has been cut on the east side of Burnsville causing an outage of cable, phone, and internet services to the Micaville, Newdale, South Toe and Busick Areas. Crews are working on splicing the fibers back and service will be restored as quickly as possible.
Multi-room DVR services are now available to Fiber Optic customers for an additional fee*. What you would need is the monthly service, one DVR box and an HD box. Multi-room DVR will support 1 DVR and up to 3 HD boxes. Multi-room DVR service works using the MoCA technology.
MoCA (“Multimedia over Coax”, pronounced Mocha) delivers the same high-speed network connection as an Ethernet cable through your existing coaxial cable (the wire used to receive cable TV) to any room in your home.When setting up a MoCA adapter in your home, you can connect MoCa enabled devices (Arris DVR, Cable Modems**, and more), and receive cable TV while connecting to the home network through your existing coax cable, making it a more secure connection without additional wiring.Note: If a TV signal can be received from any given outlet, it can support MoCA.