All posts by CCVN Blog

Internet Maintenance Window

Due to Internet Maintenance, there will be an interruption in service from 12:00 am until approximately 6:00 am on Thursday, June 29, 2017.  If you experience problems with your service after this time period, please call Customer Technical Support at 877-802-0475.

Sun Outages causing channel drops

From the end of last week, through the weekend, and the rest of this week we will see some satellite sun outages. These satellite sun outages cause some of our channels too drop off for anywhere from 10 to 20 minutes. Most of them happen only once per day in the afternoon or evenings and only once per channel. It is possible that it could also run into this weekend and part of next week. Please have patience as there is nothing we can do about these outages. If you want too know more about what a sun outage is you can go here.

Thank You.

Outage

We will be doing needed repairs/maintenance this morning (January 4th) on one of our lines servicing Buladean, Red Hill, Beans Creek, Fork Mountain, Hughes Gap, and all areas in between.  We’ll restore service as quickly as possible and apologize for any inconvenience this may cause.

Fiber Line Cut

We have a fiber line that has been cut on the east end of Burnsville that will affect service to the South Toe Area and all areas in the east end of the county as well as multiple locations in Mitchell County.  We have Technicians on site working diligently to get service restored as quickly as possible.  We apologize for any inconvenience this may cause.

Line Cut

This afternoon crews working on the road construction at Newdale cut our line that serves customers in the Newdale, Arbuckle, and 80 North area.  Our Technicians are working diligently on the repairs but these areas may be effected for several hours this afternoon.  We apologize for the inconvenience and will return service to normal as soon as possible.

Fiber Line Cut

A fiber line has been cut on the east side of Burnsville causing an outage of cable, phone, and internet services to the Micaville, Newdale, South Toe and Busick Areas.  Crews are working on splicing the fibers back and service will be restored as quickly as possible.

Multi-room DVR service now available to Fiber customers

Multi-room DVR services are now available to Fiber Optic customers for an additional fee*.  What you would need is the monthly service, one DVR box and an HD box.  Multi-room DVR will support 1 DVR and up to 3 HD boxes.  Multi-room DVR service works using the MoCA technology.

What is MoCA?

MoCA (“Multimedia over Coax”, pronounced Mocha) delivers the same high-speed network connection as an Ethernet cable through your existing coaxial cable (the wire used to receive cable TV) to any room in your home.When setting up a MoCA adapter in your home, you can connect MoCa enabled devices (Arris DVR, Cable Modems**, and more), and receive cable TV while connecting to the home network through your existing coax cable, making it a more secure connection without additional wiring.Note: If a TV signal can be received from any given outlet, it can support MoCA.

You can record anything on the DVR and watch the recording from any HD box on the Multi-room DVR network.  You can schedule a later recording from the guide at an HD box but you cannot record, pause, or rewind live TV from the HD box. You can fully control the recorded program from the HD box once it is recorded on the DVR.

Call us today at 800-722-4074 and ask us about the new Multi-room DVR service.

*Not available to customers without Fiber Optic service.
**Cable Modems are not supported at this time.
***DTA devices do Not support MoCA.

WBTV and WCYB CHANNELS DROPPED FROM LINEUP

Notice to our cable subscribers

Due to the ever increasing cost of station program fees, plus the fact we carry two other CBS network stations. After midnight 12/31/14 we will no longer be carrying WBT-TV on our channel # 3. We plan to begin carrying WLNN MTN18 from Boone as soon as some technical problems are cleared up. This is an independent station and carries some of the school ball games from YANCEY and MITCHELL counties.

Due to the same cost problems and the fact that we carry another NBC channel, We will no longer be carrying WCYB after midnight on 12/31/14. We are replacing WCYB with PBS-EX, The Explorer Channel

We know that no one likes changes and we apologize, however this action is being taken in order to hold down the cost of service to our subscribers.

Country Cablevision Inc.