Category Archives: Service Updates

Updates for your area.

WatchTVEverywhere now available!

We are excited to announce that the WatchTVEverywhere platform is now available to our customers that subscribe to Basic TV or higher (Lifeline not included). If you are interested in using this service please go to http://www.watchtveverywhere.com and register. If you need instructions for registering or want to see our FAQ’s for the service please go to http://ccvn.com/watchtveverywhere/. Not all networks are available at this time and we are waiting on the networks to add their content to the service. Please keep in mind it could take up to 2 months for all the networks to have their content available and we are at their mercy.

The registration and usage of the WatchTVEverywhere platform is pretty straight forward and you shouldn’t need any assistance getting it going. If you run into problems please try again and read the FAQ’s before you call. Also keep in mind you will only be authorized for the networks you are currently subscribed for in your TV package and not all networks have WatchTVEverywhere content available.

Thank you,
Country Cablevision, Inc.

Sun Outages causing channel drops

From the end of last week, through the weekend, and the rest of this week we will see some satellite sun outages. These satellite sun outages cause some of our channels too drop off for anywhere from 10 to 20 minutes. Most of them happen only once per day in the afternoon or evenings and only once per channel. It is possible that it could also run into this weekend and part of next week. Please have patience as there is nothing we can do about these outages. If you want too know more about what a sun outage is you can go here.

Thank You.

Fiber Line Cut

We have a fiber line that has been cut on the east end of Burnsville that will affect service to the South Toe Area and all areas in the east end of the county as well as multiple locations in Mitchell County.  We have Technicians on site working diligently to get service restored as quickly as possible.  We apologize for any inconvenience this may cause.

Line Cut

This afternoon crews working on the road construction at Newdale cut our line that serves customers in the Newdale, Arbuckle, and 80 North area.  Our Technicians are working diligently on the repairs but these areas may be effected for several hours this afternoon.  We apologize for the inconvenience and will return service to normal as soon as possible.

CCVN Fiber Maintenance

Please see below for planned fiber maintenance schedule. This is due to the new road going from Micaville to Spruce Pine. This maintenance will take care of the fiber from Crabtree through Greenwood so the road can continue working through the area.

Primary Scheduled Start Date / Time (local time zone): 3/24/2016 12:01:00 AM
Primary Scheduled End Date / Time (local time zone): 3/24/2016 6:00:00 AM

Secondary Scheduled Start Date / Time (local time zone): 3/25/2016 12:01:00 AM
Secondary Scheduled End Date / Time (local time zone): 3/25/2016 6:00:00 AM

Maintenance Location: 2 locations between Crabtree and Greenwood Rd on 19E

Description of Maintenance: Fiber Maintenance transferring to new fiber due to road construction

Impact: 6 hours downtime expected and reserving the whole window. Either the Primary or Secondary start dates will be used depending on readiness by the dates.

Locations Impacted: All areas on 19E east of Crabtree, old cable areas including Estatoe, Deer park, and Altapass/Humpback locations. All MCNC fibers from Crabtree to Greenwood (feeding Spruce Pine). The FTTH network should not be affected by this maintenance.

If your internet isn’t on after the maintenance window ends call technical support at 1-877-402-0875.
If your TV service isn’t back on after the maintenance window ends call our office at 828-682-4074.

Thank you for your understanding in this planned maintenance.

Country Cablevision

Voice quality issues

Please be aware that our provider’s teams are currently investigating packet loss on the voice network which could be result in voice quality issues.

Their teams are continuing to escalate with Level3 (yesterday’s issues was Level3 had a fiber cut).  All parties may not be experiencing issues due to routing changes that they are making to accommodate this packet loss.   We will continue to provide updates as updates are provided from our provider.

We appreciate your patience.

Fiber Line Cut

A fiber line has been cut on the east side of Burnsville causing an outage of cable, phone, and internet services to the Micaville, Newdale, South Toe and Busick Areas.  Crews are working on splicing the fibers back and service will be restored as quickly as possible.

CCVN Fiber Maintenance

Please see below for planned fiber maintenance schedule. This is due to the new road going from Micaville to Spruce Pine. This maintenance will take care of the fiber from Micaville through Crabtree so the road can continue working through the area.

Scheduled Start Date / Time (local time zone): 5/22/2015 12:01:00 AM
Scheduled End Date / Time (local time zone): 5/22/2015 9:00:00 AM
Maintenance Location: 4 locations between Micaville and Crabtree on 19E
Description of Maintenance: Fiber Maintenance transferring to new fiber due to road construction
Impact: 6 hours downtime expected but reserving the nine hour window
Locations Impacted: All areas on 19E east of Micaville, all old cable areas from town of Bakersville south to McDowell county line, all areas on 80N, Little Switzerland, 7 Mile, 80S from Micaville to Locust Creek Rd.

If your internet isn’t on after the maintenance window ends call technical support at 1-877-402-0875.
If your TV service isn’t back on after the maintenance window ends call our office at 828-682-4074.

Thank you for your understanding in this planned maintenance.

Country Cablevision