Why Basic Cable?

What is my channel lineup?

View your channel lineup

What is the difference between analogue and digital channels?

Analogue channels are channels between 2 and 63 and no digital box is needed to receive analogue channels. Digital channels are delivered by a digital box.

What do I do if I am having problems receiving channels?

If you are missing some channels…
Go into your TV’s main setup menu and make sure that it is in the Cable (CATV mode), not TV, Air or Antenna.

If your TV is skipping channels…
You may want to Auto-Program your TV. Go into the main menu of your TV and look for an option to “Auto-Tune” or “Auto- Program”.

If you are still having problems, please Contact Us.

How do I order a PPV movie?

You cannot order a PPV movie without a digital box.

How does CCVN choose the networks it carries?

There are many different factors that contribute to the selection of programming for Country Cablevision. In general, some of the deciding factors are cost, subscriber demand, ratings, availability of open channels on our cable system, and whether or not there are similar channels on our lineup.

Why do I have to know how many cable outlets I need installed?

We need to know the number of TVs for which you would like to have video service installed so that our technicians will be prepared to install your service properly. In most areas of Country Cablevision service area, you can have our Basic Cable service on up to 2 outlets in your home with no additional equipment or charge. To receive our digital services, including, DVR, Movies, and multiplexed premium channels, you will need a digital box.

I think my neighbor is stealing cable. What should I do?

Please contact Country Cablevision if you feel someone is receiving services without paying for them. It is illegal to fraudulently obtain cable service by attaching a wire or device to the converter or any other company wires or equipment. In some cases, we will offer amnesty if the offender agrees to become a paying customer, but we do reserve our right to prosecute to the fullest extent of the law.

I have a complaint about my Cable TV Service. What should I do?

North Carolina Cable Complaint Resolution: If you have a complaint about your cable service, you should FIRST contact customer service at the following telephone number: 1-800-722-4074. If we are unable to satisfactorily resolve your complaint, you may contact the Consumer Protection Division of the Attorney General’s Office of the State of North Carolina.