Phone Service

Do I need High Speed Internet in order to receive Phone Service?

Yes, since Phone Service utilizes your broadband bandwidth, it is necessary to have High Speed Internet to receive Phone Service.

What is VOIP technology?

Voice over Internet Protocol (VOIP) is the technology that Country Cablevision Phone Service uses to carry phone calls. VOIP provides voice telephony services using Internet Protocol (IP). This allows you to make telephone calls using Country Cablevision’s broadband network. VOIP converts the voice signal from your telephone into digital packets that travel over the broadband network and then converts these packets back to a voice signal at the other end of the call. VOIP allows you to call anyone with a regular phone number and works the same way as traditional telephone service. When placing a call using Country Cablevision Phone Service, you’ll hear a dial tone and dial just as you always have. Your call will be placed using VOIP technology, but the call will be just as crystal clear as with traditional telephone service.

How much is the Phone Service and what is included in the service?

There is a one-time charge of $29.00 for activation.  Thereafter, there is a charge of $39.99 per month for standard residential service. All Caller ID, Call Waiting, Call Forwarding features are also included free.

Can I port (transfer my same land line number to the Phone Service number) my existing number and at what cost?

Yes—It takes a minimum of two weeks to complete and is dependent on your current phone service provider.

Should I disconnect my land line service?

It is totally up to you, we usually ask if you have a cell phone or another means of contacting someone in case of a power outage. If you are having your number ported do not contact your land line provider to disconnect your service. This will happen automatically when the number gets ported.

What happens to my Phone Service if my electrical power goes out?

Country Cablevision Phone Service provides homes with phone service using a Network Interface Unit that requires electrical power in the home. As is the case with most cordless phones, Country Cablevision Phone Service equipment will not work in the event of an electrical power outage, and you will not be able to make or receive calls, including 911 calls. This includes electrical power outages that are not necessarily at your home but are occurring on the lines which feeds the cable service to your area.  Some but not all of the telephone adapters (MTAs) we provide have battery backups installed.  If no battery is installed, we recommend that you obtain one from a third-party provider.  If you have any questions regarding the back-up battery status of your MTA or compatible batteries, please contact us.  Battery backup will provide power for only up to several hours, and its performance is not guaranteed. If the battery is exhausted, the Services will not function until normal power is restored.

Please note that if your High Speed Internet service has been shut off for any reason, your Phone Service will not operate.

Can I call 911 using Country Cablevision Phone Service?

Please read our 911 Disclaimer located here.

Can I have my whole house hooked up to the Phone Service?

Yes, if the internal, existing wiring is sufficient and in good condition. Just because regular land line service works does not mean Country Cablevision Phone Service will work.

Can I make overseas calls?

Yes, Phone Service has very competitive International Rates please see the International Rates.

Can I have more than 1 number?

Yes, there is a fee for the 2nd number of $5.00 per month. This does not mean you get an extra line in your home. For example you can get a number from a different city in the U.S. and it will ring on your phone along with your first number.

If you want a 2nd separate phone line it is the same price as the first line.

Can I still receive collect calls with Phone Service?

No, however, you can sign up for an 800 number which enables the caller to call you toll free.

What are the packages that include the Phone Service?

We offer our ‘VIP Package’ which includes our Basic Cable service, High Speed Internet Access & Phone Service for $109.95 per month. This is a savings of over $10 per month.

Who can order Country Cablevision Phone service?

To order Country Cablevision Phone Service, you must live in a location where Country Cablevision High-Speed Internet has been deployed.

Does CCVN Phone Service work the same way as traditional phone service?

Inside the customer’s home, the only difference is that Country Cablevision Phone Service does not work with rotary phones. Outside the customer’s home, we take advantage of state-of-the-art broadband technology. This allows us to deliver clear calls and advanced calling features.  However, you should also be aware of important differences in 911 service and the requirement for electrical power, as described in our terms of service.

What equipment is needed for Country Cablevision Phone Service?

Customers with touch-tone phones will not need to purchase new equipment. The customer’s existing telephone wires and phones will work with Country Cablevision Phone Service. You will have to purchase a phone device from us in order to use the Phone Service. Country Cablevision Phone Service will not work with rotary phones.

Is there any troubleshooting I can do on my own should I have a problem?

Absolutely! If you take a few minutes to double-check the following items, your problem may be easier to fix than you thought:

  • Check your equipment (e.g., cordless phone, answering machine, or fax) by disconnecting it from the phone jack and power source. Sometimes resetting your equipment will restore service.
  • Make sure all of your phones are hung up.
  • Do a visual inspection of all exposed wiring and connections for damage or loose connections.
  • If you have more than one outlet, check each instrument at each outlet to determine if operation can be obtained from any outlet.
  • To isolate jack or house wiring problems, move a working telephone to each jack in the house to find which location is causing the trouble.

How to Use Your Phone Service

You will use Phone Service the same way you always have.

Can I Fax with my Phone Service?

Yes you can. Be warned that there is no guarantee that it will work 100%.

Why:
Faxing via any Internet phone service provider can be a bit of a challenge. The service provider must convert the fax transmissions into an Internet format, send them out, and translate them back at the other end. These complex hand-shakes make for a challenging transaction. The following section contains some valuable tips on faxing with Country Cablevision’s Phone Service.

What to look for in a fax machine:
The vast majority of current consumer grade fax machines and the increasingly popular all-in-one printer/fax/scanner machines available via national retailers provide a consistent level of service. Look for Fax Transmission Speeds described in terms like “G3 compatible”, “sends 1 page per 6 seconds” or “modem speed at 9,600 bps or 14,400 bps” (sometimes shown as 14.4k bps). If your fax machine package indicates this level of performance, you should be in good shape to fax via Country Cablevision’s Phone Service. Remember, your fax reliability may vary depending on the speed of your broadband connection.

Avoid Super G3 speed:
There is another fax speed out there called Super G3. Most consumer grade faxes don’t offer Super G3 speed. Fax machines supporting Super G3 are most typically found in a corporate business environment. While sometimes a fax in Super G3 mode will go through using Country Cablevision’s Phone Service, longer faxes are more likely to have some sort of transmission problem, and we cannot guarantee reliable operation of Super G3 fax transmissions.

Some more technical speak and what the future holds:
Country Cablevision wants you to have the best service quality possible. To accomplish this, we use the G.711 VoIP format to send both our voice and fax calls. G.711 is the closest format to the traditional telephone network and needs 80-90 kbps to operate which broadband easily supports. In addition, Country Cablevision’s Phone Service supports the protocol T.38 for fax with a simple change in the ATA device. This protocol was developed by Cisco Systems in the late 1990’s and has become the industry standard for fax. Unfortunately, when you make a fax call using Country Cablevision’s Phone Service, a combination of VoIP and traditional telephone companies may be involved to get your call to it’s destination, thus if the service provider you’re calling doesn’t support T.38 we’re back to using G.711 (which everyone supports).   Country Cablevision is looking to make fax work all the time with any fax machine and be as fast as possible. To improve fax, Country Cablevision is challenging our equipment vendors and other service providers to work with us and make all kinds of calling, including fax, easier and more reliable for you.

Domestic Calls
For calls within your own service area
Dial either the 7 digit number or the 10 digit number

For calls outside your service area
Dial 1+ area code+ 7 DIGIT NUMBER

International Calls
Dial 011 + the country code + phone number

Remember International Calls will be applicable anywhere outside the contiguous 48 states & Canada ecluding Alaska, Hawaii & Puerto Rico. Check out our International Rates.